Free Shipping + 50% OFF! Sale Ends Soon!

Refunds & Returns

Returns: 
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Please note - if you email our customer support during the weekends, you will receive a response on the next business day. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:
Gift cards

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition that is damaged or missing parts for reasons and not due to our error.

Refunds process:
1. Please return the item(s) you've purchased in the original packaging. Make sure all items are included. If it is not returned in original packaging and arrives damaged, your refund will not be approved.

2. Print out the order confirmation email and put it in the box. If you cannot find your order confirmation, please email our support and we will resend it to you. This will allow us to match the package to the correct person. 

3. Once you've shipped the item back to us, please email our support team at thebackbridge@gmail.com with the tracking number so we have that on file for our records.

4. Once your return is received and inspected (to make sure all the steps above were followed), we will send you an email to notify you that we have received your returned item. If you return your item damaged (if the reason for return wasn't damage) or with missing parts, you may receive a partial refund instead of a full refund. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment in a few business days.

 

That's it! If you have any questions or need additional assistance please email our support team at thebackbridge@gmail.com

 

Additional information: 
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at thebackbridge@gmail.com!

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We have an extensive quality control process that assures that only the best quality items are sent out. We will gladly replace items if they are defective or damaged. Send us an email at thebackbridge@gmail.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Free Worldwide Shipping
Payment Security
24/7 Customer Service
14 Day Money Back Guarantee