All orders will ship between 1-3 Business Days (unless unexpected circumstances occur)
Please allow 5-15 Business Days for arrival for standard shipping (some international orders may require 20-30 days in some cases due to customs/local post office delays)
During the holidays, please allow extra time for delivery.
Business days are Monday through Friday 9AM-5PM. (Weekends and Holidays are not considered Business Days)
Please note - if you email our customer support during the weekends, you will receive a response on the next business day.
We are not responsible for deliveries that were attempted but not successful because there was no one home or available to give a signature.
We are not responsible for unsuccessful delivery attempts that result in a return to sender situation.
We are not responsible for incorrect addresses entered into our shipping form.
After a package is shipped out, we are unable to modify the delivery address.
Our reship fee is $15 (some larger orders may require a higher reship fee) and is subject to policies above.
50% refunds (if applicable)
In some cases, we may issue a 50% refund if there's a delivery issue caused by the customer and the customer requests to not reship. We reserve the right to review each scenario and deem if a 50% refund is applicable.
If packages are stolen, please provide us proof of theft and we will reship a new package to you at no charge.
We are not responsible for delays caused by customs, or unexpected postal delivery delays such as local postal backlogs or strikes.
We are not responsible for customs fees for international customers.
We always try our best to estimate the shipping time and communicate with complete transparency with our customers, but sometimes unforeseen problems occur.
We thank you for your understanding and hope you love your product from The Back Bridge™!